CITY OF EL PASO, TEXAS
LEGISTAR AGENDA ITEM SUMMARY FORM
DISTRICT, DEPARTMENT, CONTACT INFORMATION:
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Details
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Fire, Jonathan P. Killings, (915) 493-5609
Purchasing and Strategic Sourcing, K. Nicole Cote, (915) 212-1092
End
AGENDA LANGUAGE:
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Title
The linkage to the Strategic Plan is subsection 2.3 - Increase Public Safety Operational Efficiency.
Award Summary:
Discussion and action on the award of Solicitation 2023-0026R Customer Service Call Center - Staffing & Management Service Operations to Datamark, Inc., for an initial three (3) year term for an estimated amount of $5,997,809.40. The award also includes a three (3), one (1) year options for an estimated amount of $5,997,809.40. The total value of the contract is, including the initial term plus the option, for a total of six (6) years, for an estimated amount of $11,995,618.80. This contract will provide management and operation services which assist in managing the daily call volumes for multiple departments for the 311 phone line.
Contract Variance:
The difference based in comparison to the previous contract is as follows: An annual increase of $99,395.40, which represents a 5.23% increase due to increased hourly rates.
Department:
Fire
Vendor:
Datamark, Inc.
El Paso, TX
Item(s):
All
Initial Term:
3 Years
Option to Extend:
Three (3), one (1) year
Annual Estimated Award:
$1,999,269.80
Initial Term Estimated Award:
$5,997,809.40 (3 Years)
Total Estimated Award:
$11,995,618.80 (6 Years)
Account No.:
322-520010-1000-22080-P2218
321-522150-2305-21610
225-522150-2580-25100
225-522150-2580-25140
Funding Source:
General Funds, Environmental Fees and
Animal Services
District(s):
All
This is a Request for Proposal...
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