CITY OF EL PASO, TEXAS
LEGISTAR AGENDA ITEM SUMMARY FORM
DISTRICT, DEPARTMENT, CONTACT INFORMATIOn:
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Fire, Jonathan P. Killings, (915) 493-5609
Purchasing and Strategic Sourcing, K. Nicole Cote, (915) 212-1092
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AGENDA LANGUAGE:
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Title
The linkage to the Strategic Plan is subsection 2.3 - Increase Public Safety Operational Efficiency.
Award Summary:
Discussion and action on the award of Solicitation 2023-0026R Customer Service Call Center - Staffing & Management Service Operations to Datamark, Inc., for an initial three (3) year term for an estimated amount of $5,997,809.40. The award also includes a three (3), one (1) year options for an estimated amount of $5,997,809.40. The total value of the contract is, including the initial term plus the option, for a total of six (6) years, for an estimated amount of $11,995,618.80. This contract will provide management and operation services which assist in managing the daily call volumes for multiple departments for the 311 phone line.
Contract Variance:
The difference based in comparison to the previous contract is as follows: An annual increase of $99,395.40, which represents a 5.23% increase due to increased hourly rates.
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Department: |
Fire |
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Vendor: |
Datamark, Inc. |
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El Paso, TX |
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Item(s): |
All |
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Initial Term: |
3 Years |
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Option to Extend: |
Three (3), one (1) year |
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Annual Estimated Award: |
$1,999,269.80 |
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Initial Term Estimated Award: |
$5,997,809.40 (3 Years) |
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Total Estimated Award: |
$11,995,618.80 (6 Years) |
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Account No.: |
322-520010-1000-22080-P2218 |
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321-522150-2305-21610 |
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225-522150-2580-25100 |
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225-522150-2580-25140 |
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Funding Source: |
General Funds, Environmental Fees and |
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Animal Services |
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District(s): |
All |
This is a Request for Proposal, service contract.
The Purchasing & Strategic Sourcing and Fire Departments recommend award as indicated to Datamark, Inc. the highest ranked proposer based on evaluation factors established for this procurement. In accordance with this award, the City Manager or designee is authorized to exercise future options if needed.
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